Frequently Asked Questions
1. Do you do custom orders? Absolutely, please contact customer service with your special request. It may take up to eight weeks to process your order.
2. Are you items fair-trade? Yes, Herbie’s Rock Pile strives to follow the Jewelers of America Code of Professional Practices regarding ethics, social, and environmental standards. We strive to fully and accurately disclose material characteristics of products we merchandise.
3. How long do I have to cancel an order?
If you need to cancel an order you must email us within 24 hours of when you place your order.